Services

Our Services

At Pantheon Global, we offer a range of IT solutions designed to support your business at every stage. From foundational services to elite security offerings, our packages are tailored to meet your unique needs and provide comprehensive, proactive support. Explore our service levels below:
Responsive Help Desk Support (8x5)
24/7 Monitoring & Remediation
Proactive Risk Management

SINCE 2016

Proactive Solutions

Our core services provide the essential IT support your business needs to stay secure, optimized, and efficient. These services are included for all of our partners:

Multi-Factor Authentication Setup
Enhance your security with multi-factor authentication for all key systems.
Quarterly Audit & Business Review
Receive regular reviews of your IT infrastructure, ensuring alignment with your business goals.
Monthly Technical Training
Empower your team with ongoing training that keeps them informed and capable.
Remote Hardware & Software Auditing
Optimize your technology with detailed assessments of your hardware and software assets.
Performance & Preventative Maintenance Reports
Stay ahead of issues with regular performance checks and preventative maintenance.
IT Vendor Support Management
We manage vendor relationships, ensuring you get the most from your technology partners.
Desktop Optimization
Keep your systems running smoothly with expert desktop management and optimization.
Microsoft Updates & Patching
Ensure your systems are always up-to-date with the latest security patches and updates.
Monthly Best Practice Guides & Tips
Stay informed with our monthly guides, offering actionable tips to improve your IT operations.

Enhanced Support

For businesses that need more comprehensive IT support, our Enhanced Support package combines everything in the Foundational and Expanded Support packages, along with:

Endpoint Management

Proactively manage all your endpoint devices to maintain security and performance.

Expert-Level Troubleshooting

Access advanced troubleshooting and problem resolution when you need it most.

24/7 Managed Detection & Response

Stay protected around the clock with continuous monitoring and threat response.

Help Desk Support During Business Hours

Get reliable help desk support Monday through Friday, from 8 am to 5 pm EST (excluding holidays).

Human-Led Threat Investigations

Our experts analyze and respond to complex threats in real-time.

Threat Containment & Elimination

Rapidly contain and eliminate cyber threats before they cause damage.

Virus & Malware Removal

Clean infected systems with expert-led virus and malware removal.

 

Guided Cleanup & Recovery

Get step-by-step assistance recovering from a security incident.

Monthly Security Awareness Training

Educate your team on the latest security practices with ongoing training.

Elite Support

For businesses dealing with sensitive data, our Elite Support package provides top-tier IT and security services. This package includes everything in the Foundational, Expanded, and Enhanced Support packages, plus:

Expanded Support

Take proactive measures to enhance your network’s performance, uptime, and security. Our Expanded Support services include everything in the Foundational Support package, plus:

Managed Anti-Virus
Protect your systems with enterprise-grade anti-virus solutions.
Endpoint Threat Detection
Monitor and respond to threats across all endpoint devices.
Ransomware Detection
Safeguard your business from ransomware attacks with proactive detection.
Regular Windows Patch Management
Ensure your systems stay secure with consistent patch management for all Windows devices.
Office 365 Administration
Simplify management of your Office 365 environment with expert administration.
Ongoing Remote Monitoring
We continuously monitor your systems to prevent issues and ensure optimal performance.
Our Services

Managed IT Solutions

IT Consulting

Our team collaborates with your leadership to leverage technology effectively, turning your IT assets into valuable tools that drive business growth and efficiency.

Managed IT Services

Our managed IT services keep your digital systems running smoothly and securely, providing ongoing support, maintenance, and proactive management so you can focus on what matters most.

Network Planning

We design network architectures that are flexible, scalable, and aligned with your business needs, ensuring your infrastructure supports growth and enhances productivity.

Network Operations Center

Our NOC services manage and monitor your network infrastructure, ensuring maximum uptime and quickly addressing any issues that could disrupt your operations.

Security Operations Center

Our SOC team provides around-the-clock monitoring and incident response, defending your business from cyber threats and keeping your systems secure.

Cybersecurity

Our cybersecurity solutions protect your business from emerging threats, offering a proactive approach that includes monitoring, threat detection, and risk mitigation strategies.

Help Desk Support (8x5)

We provide responsive help desk support during business hours, addressing your IT issues promptly and efficiently so your team can stay productive.

Managed Detection and Response

Our MDR services combine advanced technology with expert analysis to monitor your systems 24/7, proactively identifying and responding to threats before they impact your business.

Endpoint Detection and Response

Our EDR services safeguard your business with continuous monitoring and real-time responses to suspicious activity on all endpoint devices, minimizing risks and ensuring business continuity.

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