Pantheon Global IT Services
Managed IT Services
Maximize your business productivity with proactive IT management designed to reduce downtime and maintain operational efficiency.
Key Features:
- 24/7 Remote Monitoring and Management (RMM)
- Dedicated Help Desk and Remote Support
- Automated Patch Management and System Updates
- Network and Infrastructure Management (Firewalls, Switches, Wi-Fi)
- Endpoint Security and Antivirus Management
Vendor Management
Effectively coordinate and manage your critical business systems and vendor relationships, helping you maintain efficient operations across key applications.
Key Systems Managed:
- Electronic Health Records (EHR/EMR)
- Enterprise Resource Planning (ERP)
- Accounting and Financial Systems (QuickBooks, Sage)
- Engineering and Architectural Software (AutoCAD, Revit)
- Specialized Industry Applications
Co-Managed IT (Co-PiLIT)
Enhance your internal IT team by partnering with our experienced professionals to strengthen your resources while maintaining full control.
Key Features:
- Expert-Level Support for Specialized Projects
- Advanced Monitoring Tools (SIEM, RMM)
- Firewall and Network Management Support
- Patch and Update Management
- Strategic Technology Consulting
Cybersecurity & Compliance
Strengthen your organization's security with comprehensive measures aligned to regulatory standards and best practices.
Key Systems Managed:
- Detailed Security Risk Assessments and Penetration Testing
- Compliance Management for HIPAA, PCI, and Other Regulations
- Advanced Endpoint Protection and Threat Detection
- Firewall Security and Management
- Security Awareness Training and Phishing Simulations
Cloud Solutions
Drive collaboration and operational flexibility with secure, scalable cloud solutions tailored to your organization's specific needs.
Key Features:
- Microsoft 365 and Google Workspace Implementation
- Secure Cloud Backup and Disaster Recovery
- Secure Remote Work Solutions (VPN, Remote Desktop)
- Cloud Migration and Infrastructure Management
IT Professional Services & Consulting
Leverage expert guidance and professional execution for your critical technology initiatives, ensuring effective implementations and efficient project delivery.
Key Services:
- Server Implementations and Upgrades
- Data Protection & Storage Solutions
- Virtualization Technologies
- Network and Wireless Infrastructure Implementation
- Technology Audits and Strategic Roadmapping
- Virtual Chief Information Officer (vCIO) – Strategic IT leadership and planning
- Virtual Chief Technology Officer (vCTO) – Technical guidance and innovation
Procurement Services
Drive collaboration and operational flexibility with secure, scalable cloud solutions tailored to your organization's specific needs.
Key Offerings:
- Hardware Procurement (Servers, Workstations, Networking Equipment)
- Software Licensing and Management
- IT Asset Management
Add-On Services
Enhance your IT capabilities with specialized services tailored to your organization's unique requirements.
Available Services:
- Mobile Device Management (MDM) – Secure and manage mobile devices.
- Dark Web Monitoring – Monitoring for compromised credentials.
- 24/7 Network Operations Center (NOC) – Continuous network monitoring and issue resolution.
- 24/7 Security Operations Center (SOC) – Real-time security monitoring.
- Firewall as a Service (FWaaS) – Managed firewall security.
- Backup as a Service (BaaS) – Managed cloud-based backup.
- Content & DNS Filtering
- Protection against malicious web content.
- VoIP Services – Reliable and scalable voice-over-IP solutions for clear communications.
- Web Design Services – Professional website design and optimization to enhance your online presence.
Why Partner with Pantheon Global IT?
- Industry Specialists: Proven track record supporting healthcare, professional services, financial services, engineering, and architecture industries.
- Tailored Solutions: Customized IT services aligned to your operational goals.
- Reliable Results: Dedicated, responsive support delivering peace of mind.
Ready to elevate your technology management?
Our Managed IT Service Plans
Pantheon Essentials – Baseline IT Security & Support
For businesses needing foundational IT support and security at an affordable price.
- 🔥 What's Included:
- Help Desk Support: 8 AM - 5 PM (M-F)
- SLA Response Times: Non-Critical: 4 Hours | Critical (Sev 1): 1 Hour
- Next-Generation Antivirus (NGAV) with SentinelOne & EDR
- Monthly Patch Management & Vulnerability Scanning
- Spam & Web Filtering
- DNS-Based Threat Protection (Blocks phishing & malware threats)
- Content Filtering (Restricts non-work-related sites for security & productivity)
- 24/7 NOC Monitoring & Remote Remediation
- Microsoft 365 or Google Workspace Tenant Management
- Cybersecurity Awareness Training
- Annual IT Business Roadmap & Strategy Review
- Procurement Services
- vDIT (Virtual Director of IT) Advisory Services
Pantheon Professional – Enhanced Security & Support
For growing businesses needing advanced security, compliance, and extended support hours.
- 🔥 Everything in Essentials, PLUS:
- Help Desk Support: 7 AM - 7 PM (M-F)
- SLA Response Times: Non-Critical: 2 Hours | Critical (Sev 1): 30 Minutes
- 24/7 SOC Monitoring & Threat Intelligence
- Dark Web Monitoring
- Cybersecurity Awareness Training & Phishing Simulations
- Advanced Threat Detection (AI-driven domain categorization for proactive security)
- Customizable Filtering Policies
- Quarterly IT Roadmap Reviews
- vCIO (Virtual Chief Information Officer) Advisory Services
Pantheon Premium – Enterprise-Grade Security & 24/7 Support
For organizations needing white-glove IT support, enterprise security, and compliance consulting.
- 🚀 Everything in Professional, PLUS:
- Help Desk Support: 24/7/365
- SLA Response Times: Non-Critical: 2 Hours | Phone Support: 5 Minutes | Critical (Sev 1): 30 Minutes
- Cyber Insurance Readiness Planning
- Vendor Management
- Compliance Consulting
- Dark Web Monitoring
- Comprehensive Reporting & Insights (Detailed analytics on network activity & threats)
-
Strategic IT & vCTO Services:
- Quarterly Business Reviews (QBRs) - IT Roadmap Adjustments & Budgeting
- Executive Cyber Risk Reports - VIP Priority Support for 3 Executives (CEO, COO, etc.) - Cybersecurity Readiness Training
Additional Services & Custom IT Solutions
Firewall as a Service (FaaS)
- Firmware Updates and Patch Management
- Best-Practice Configuration & Rule Enforcement
- Threat Monitoring & Log Retention
- Compliance Auditing to Meet HIPAA & PCI Requirements
Hosted VOIP
- Fully Managed Hosted VoIP Solution
- Call Routing, Voicemail-to-Email, Auto Attendants & More
- Seamless Scalability for Growing Teams
IT Professional Services
- New Office Setups & IT Infrastructure Deployments
- Server & Backup Appliance Installations
- Firewall & Network Hardware Upgrades
- Structured Cabling & Network Expansion
Web Design & Website Management
Your website is your digital storefront. We offer custom website solutions to enhance your online presence and ensure your business stands out.
- Custom Website Design & Redesign – Tailored specifically for your business, no generic templates
- SEO-Optimized Websites – Designed to improve search engine rankings and online visibility
- Mobile-Optimized & Fast-Loading – Ensuring a seamless experience across all devices
- Monthly Website Monitoring & Security Updates – Keeping your site safe and up to date
- Automated Backups & Disaster Recovery – Ensuring website safety and uptime in case of issues
- Ongoing Content Updates & Maintenance – Keeping your website fresh and relevant