FAQS
General Questions
What types of healthcare businesses do you specialize in?
We work with small to mid-sized healthcare clinics and surgery centers. Whether you have a single office or multiple locations, we help ensure your technology is secure, efficient, and supports your operations.
Do you work with businesses outside the U.S.?
No, we only serve healthcare businesses within the United States.
How does Pantheon Global IT help healthcare clinics run more smoothly and increase revenue?
We identify inefficiencies in your operations and fix them with technology, helping you become more profitable by:
- Reducing administrative headaches with automation tools.
- Setting up secure cloud systems so your data is accessible but protected.
- Providing remote access solutions for staff working outside the clinic.
- Preventing unauthorized website access so employees stay focused.
- Consulting on AI adoption to improve documentation, appointment management, and insurance processing.
Technology & IT Services
Can you help us identify and procure the right technology for our office?
Yes! We partner with top technology providers to help you find the best hardware and software for your clinic. Whether you need:
- Laptops, desktops, or tablets for your staff
- The right EMR/EHR system to streamline patient records
- Software solutions to improve workflow and efficiency
- Network and security infrastructure to keep your clinic running smoothly
We don’t just recommend technology—we help you vet, integrate, and optimize the right solutions for your practice.
Can you help us decide exactly what our business needs?
Absolutely. Many clinics struggle to know what technology they actually need, which is why we:
- Evaluate your existing IT environment to see what’s working and what’s not.
- Develop a technology roadmap outlining the best solutions for your clinic.
- Recommend the right firewalls, switches, and access points to optimize your network and keep your clinic secure.
- Advise on tools and systems that align with your current and future goals.
We take a strategic approach to IT, ensuring your technology supports growth, security, and efficiency—both now and in the future.
Website Services
Do we even need a website for our clinic?
Yes! A website is more than just an online business card—it’s a powerful tool for attracting new patients and improving office efficiency.
- First impressions matter—most patients research online before choosing a provider.
- Being found online is critical if your website isn’t optimized for search engines, potential patients may never find you.
- Patients expect convenience—having an outdated or hard-to-navigate website can turn them away before they even book an appointment.
How does your website service help our clinic?
We don’t just build websites; we create websites that work for your business by:
- Optimizing for Google search so more patients find you.
- Making your site mobile-friendly so it looks great on any device.
- Including online appointment booking to reduce admin time spent on phone calls.
- Adding new patient forms for easy downloads, helping cut down on paperwork delays.
A well-optimized website can save your team time, reduce missed appointments, and streamline new patient intake—all while making a great first impression.
Cybersecurity & Compliance
Why does cybersecurity matter for a small clinic? Hackers only go after big hospitals, right?
Wrong. Smaller clinics are prime targets because they often lack strong security. Hackers know that:
- Small clinics store valuable patient data (which can be sold on the dark web).
- Healthcare is a fast-paced environment, making staff more likely to click on phishing emails.
- Most small clinics don’t have dedicated cybersecurity teams, making them easier to attack.
We implement enterprise-level security to protect your practice just like large hospital systems do—without adding unnecessary complexity.
Emergency & Support
What happens if we have an IT emergency?
When IT problems happen, you don’t have time to waste. With Pantheon Global IT:
- You don’t have to figure out who to call—we handle everything.
- If your internet or phone system goes down, we talk to the providers for you.
- If your systems crash, we start diagnosing immediately to get you back online.
- We keep you updated at every step so you can focus on running your clinic.
Business Value & ROI
What value does Pantheon Global IT provide to our clinic?
We take the burden of IT off your plate so you can focus on what matters: patient care.
- Less downtime = fewer lost appointments.
- Stronger security = lower risk of HIPAA violations.
- More automation = fewer administrative headaches.
- Scalable IT strategy = technology that grows with your practice.