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Pantheon Global IT Services

Managed IT Services

Maximize your business productivity with proactive IT management designed to reduce downtime and maintain operational efficiency.

Key Features:

  • 24/7 Remote Monitoring and Management (RMM)
  • Dedicated Help Desk and Remote Support
  • Automated Patch Management and System Updates
  • Network and Infrastructure Management (Firewalls, Switches, Wi-Fi)
  • Endpoint Security and Antivirus Management

Vendor Management

Effectively coordinate and manage your critical business systems and vendor relationships, helping you maintain efficient operations across key applications.

Key Systems Managed:

  • Electronic Health Records (EHR/EMR)
  • Enterprise Resource Planning (ERP)
  • Accounting and Financial Systems (QuickBooks, Sage)
  • Engineering and Architectural Software (AutoCAD, Revit)
  • Specialized Industry Applications

Co-Managed IT (Co-PiLIT)

Enhance your internal IT team by partnering with our experienced professionals to strengthen your resources while maintaining full control.

Key Features:

  • Expert-Level Support for Specialized Projects
  • Advanced Monitoring Tools (SIEM, RMM)
  • Firewall and Network Management Support
  • Patch and Update Management
  • Strategic Technology Consulting

Cybersecurity & Compliance

Strengthen your organization's security with comprehensive measures aligned to regulatory standards and best practices.

Key Systems Managed:

  • Detailed Security Risk Assessments and Penetration Testing
  • Compliance Management for HIPAA, PCI, and Other Regulations
  • Advanced Endpoint Protection and Threat Detection
  • Firewall Security and Management
  • Security Awareness Training and Phishing Simulations

Cloud Solutions

Drive collaboration and operational flexibility with secure, scalable cloud solutions tailored to your organization's specific needs.

Key Features:

  • Microsoft 365 and Google Workspace Implementation
  • Secure Cloud Backup and Disaster Recovery
  • Secure Remote Work Solutions (VPN, Remote Desktop)
  • Cloud Migration and Infrastructure Management

IT Professional Services & Consulting

Leverage expert guidance and professional execution for your critical technology initiatives, ensuring effective implementations and efficient project delivery.

Key Services:

  • Server Implementations and Upgrades
  • Data Protection & Storage Solutions
  • Virtualization Technologies
  • Network and Wireless Infrastructure Implementation
  • Technology Audits and Strategic Roadmapping
  • Virtual Chief Information Officer (vCIO) – Strategic IT leadership and planning
  • Virtual Chief Technology Officer (vCTO) – Technical guidance and innovation

Procurement Services

Drive collaboration and operational flexibility with secure, scalable cloud solutions tailored to your organization's specific needs.

Key Offerings:

  • Hardware Procurement (Servers, Workstations, Networking Equipment)
  • Software Licensing and Management
  • IT Asset Management

Add-On Services

Enhance your IT capabilities with specialized services tailored to your organization's unique requirements.

Available Services:

  • Mobile Device Management (MDM) – Secure and manage mobile devices.
  • Dark Web Monitoring – Monitoring for compromised credentials.
  • 24/7 Network Operations Center (NOC) – Continuous network monitoring and issue resolution.
  • 24/7 Security Operations Center (SOC) – Real-time security monitoring.
  • Firewall as a Service (FWaaS) – Managed firewall security.
  • Backup as a Service (BaaS) – Managed cloud-based backup.
  • Content & DNS Filtering
  • Protection against malicious web content.
  • VoIP Services – Reliable and scalable voice-over-IP solutions for clear communications.
  • Web Design Services – Professional website design and optimization to enhance your online presence.

Why Partner with Pantheon Global IT?

  • Industry Specialists: Proven track record supporting healthcare, professional services, financial services, engineering, and architecture industries.
  • Tailored Solutions: Customized IT services aligned to your operational goals.
  • Reliable Results: Dedicated, responsive support delivering peace of mind.

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Our Managed IT Service Plans

Pantheon Essentials – Baseline IT Security & Support

For businesses needing foundational IT support and security at an affordable price.

  • 🔥 What's Included:
  • Help Desk Support: 8 AM - 5 PM (M-F)
  • SLA Response Times: Non-Critical: 4 Hours | Critical (Sev 1): 1 Hour
  • Next-Generation Antivirus (NGAV) with SentinelOne & EDR
  • Monthly Patch Management & Vulnerability Scanning
  • Spam & Web Filtering
  • DNS-Based Threat Protection (Blocks phishing & malware threats)
  • Content Filtering (Restricts non-work-related sites for security & productivity)
  • 24/7 NOC Monitoring & Remote Remediation
  • Microsoft 365 or Google Workspace Tenant Management
  • Cybersecurity Awareness Training
  • Annual IT Business Roadmap & Strategy Review
  • Procurement Services
  • vDIT (Virtual Director of IT) Advisory Services

Pantheon Professional – Enhanced Security & Support

For growing businesses needing advanced security, compliance, and extended support hours.

  • 🔥 Everything in Essentials, PLUS:
  • Help Desk Support: 7 AM - 7 PM (M-F)
  • SLA Response Times: Non-Critical: 2 Hours | Critical (Sev 1): 30 Minutes
  • 24/7 SOC Monitoring & Threat Intelligence
  • Dark Web Monitoring
  • Cybersecurity Awareness Training & Phishing Simulations
  • Advanced Threat Detection (AI-driven domain categorization for proactive security)
  • Customizable Filtering Policies
  • Quarterly IT Roadmap Reviews
  • vCIO (Virtual Chief Information Officer) Advisory Services

Pantheon Premium – Enterprise-Grade Security & 24/7 Support

For organizations needing white-glove IT support, enterprise security, and compliance consulting.

  • 🚀 Everything in Professional, PLUS:
  • Help Desk Support: 24/7/365
  • SLA Response Times: Non-Critical: 2 Hours | Phone Support: 5 Minutes | Critical (Sev 1): 30 Minutes
  • Cyber Insurance Readiness Planning
  • Vendor Management
  • Compliance Consulting
  • Dark Web Monitoring
  • Comprehensive Reporting & Insights (Detailed analytics on network activity & threats)
  • Strategic IT & vCTO Services:
    - Quarterly Business Reviews (QBRs)
    - IT Roadmap Adjustments & Budgeting
    - Executive Cyber Risk Reports
    - VIP Priority Support for 3 Executives (CEO, COO, etc.)
  • Cybersecurity Readiness Training

Additional Services & Custom IT Solutions

Firewall as a Service (FaaS)

  • Firmware Updates and Patch Management
  • Best-Practice Configuration & Rule Enforcement
  • Threat Monitoring & Log Retention
  • Compliance Auditing to Meet HIPAA & PCI Requirements

Hosted VOIP

  • Fully Managed Hosted VoIP Solution
  • Call Routing, Voicemail-to-Email, Auto Attendants & More
  • Seamless Scalability for Growing Teams

IT Professional Services

  • New Office Setups & IT Infrastructure Deployments
  • Server & Backup Appliance Installations
  • Firewall & Network Hardware Upgrades
  • Structured Cabling & Network Expansion

Web Design & Website Management

Your website is your digital storefront. We offer custom website solutions to enhance your online presence and ensure your business stands out.

  • Custom Website Design & Redesign – Tailored specifically for your business, no generic templates
  • SEO-Optimized Websites – Designed to improve search engine rankings and online visibility
  • Mobile-Optimized & Fast-Loading – Ensuring a seamless experience across all devices
  • Monthly Website Monitoring & Security Updates – Keeping your site safe and up to date
  • Automated Backups & Disaster Recovery – Ensuring website safety and uptime in case of issues
  • Ongoing Content Updates & Maintenance – Keeping your website fresh and relevant
Get Started Get Started

Mon - Fri: 8 AM to 5 PM

6160 Warren Parkway Suite 100 - PMB 310 Frisco, Tx 75034

admin@pantheonglobalit.com

(469) 827-8777

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