Co-Managed IT Services

Your Trusted Cyber Advisor

Who It’s For

Co-PiLIT is built for organizations that:

Have short-staffed IT team wearing too many hats
Need coverage after hours or during PTO
Want strong security without adding headcount
Must show evidence for audits (HIPAA, PCI, SOC 2, etc.)
Are you adding a new office, cloud system, or EHR/line‑of‑business app and need experienced help

Industries we are familiar with: healthcare clinics, nonprofits, manufacturing/distribution, and engineering & architecture firms.

Why Co‑Managed vs. Fully Outsourced?

You stay in control. We augment your team and tools.
Faster maturity. Policies, patching, and monitoring dialed‑in quickly.
Less firefighting. We reduce noise and automate the basics so your team does strategic work.
Board‑ and audit‑friendly. Clear metrics and monthly executive reports.

How Co-PiLIT Works

Baseline Health Check (Week 1): Lightweight assessment across endpoints, servers, identity, network, and email security. Quick wins list within 5 business days.
Shared Runbook: Roles, escalations, maintenance windows, and change guardrails we agree on together.
Co‑Managed Ticketing: Your team keeps the front door. We take L2/L3, projects, and after‑hours as defined.
Automation First: Patch cadence, alert tuning, and routine tasks made hands‑off.

What You Get

Monitoring & Alerting: 24×7 eyes on endpoints, servers, and key network gear
Patch Management: OS and common apps on a policy‑driven schedule with rollback plans
Threat Protection Oversight: Policy tuning, incident triage, and remediation guidance
Backup Checks: Job success verification and restore spot‑tests (per runbook)
User On/Offboarding Playbooks: Faster, cleaner provisioning and deprovisioning
Change Advisory & Reviews: Release notes, maintenance windows, and pre/post checks
Monthly Executive Report: KPIs, risks, and recommendations in plain English

We keep brand names out of marketing. Tooling specifics are reviewed 1:1 during onboarding.

Co-PiLIT Engagement Options

Assist — Cover the basics 8×5. You keep daily ops; we handle monitoring, patches, and monthly reporting.
Amplify — Most popular. We add L2/L3 escalations, after‑hours coverage, and quarterly roadmap.
Anchor — White‑glove partnership. Includes project hours, 24×7 support, and executive alignment.

Pricing is tailored by user/device counts and locations. 12‑month and 36‑month terms available; longer terms include savings.

Add‑On Modules

Firewall Management as a Service: Policy hygiene, upgrades, VPN, HA checks, and rule recertification
Network Administration as a Service: Switch/Wi‑Fi design, segmentation, QoS, firmware lifecycle
Endpoint Hardening: Baselines, device control, web filtering, and application control
Email Security & Hygiene: Anti‑phish tuning, DMARC alignment, and mailbox recovery playbooks
Patch & Vulnerability Acceleration: Out‑of‑band patch sprints for critical issues
24×7 Help Desk: Always‑on user support with SLA tracking
Compliance Reporting Pack: Evidence generation mapped to HIPAA/SOC‑style controls

Healthcare & Architecture: Built‑In Know‑How

Clinics: EHR uptime, PHI access controls, MFA adoption, secure remote providers, device isolation for medical equipment, and audit‑ready evidence.
Architecture/Engineering: High‑throughput file workflows, CAD/CAE performance, branch connectivity, and secure collaboration with outside partners.

Onboarding Timeline (Typical)

Week 0–1: Health Check, access, tooling alignment
Week 2: Quick wins (patching, backup verification, alert noise reduction)
Week 3–4: Runbook finalized, KPI dashboard live, first exec report

What Success Looks Like

40–60% fewer noisy alerts within 30 days
Patch compliance > 90% on supported assets
MTTR down via clear escalation and maintenance windows
Fewer surprises thanks to change guardrails and monthly roadmaps

Will we lose control ?

No. You keep admin rights and make final decisions. We advise and execute the agreed runbook.

Do you replace our tools ?

Not unless you want to. We can manage your current stack or propose upgrades where it makes sense.

Can this scale to a second office?

Yes. Co-PiLIT is designed for multi‑site and hybrid work.

Is this only in Texas/Oklahoma?

We support clients across the U.S. with remote delivery and scheduled onsite as needed.

Frequently Asked Questions

We want you to feel confident every step of the way. Here are some frequently asked questions to help you better understand how we work and what to expect.

Ready to Fly?

Book a Free IT Health Check and see where Co-PiLIT can make the biggest impact in 30 days or less.

855‑627‑6948 sales@PantheonGlobalIT.com